Our Policies

Spa Guidelines

Demand for spa services is high, especially on weekends and holidays. We highly recommend appointments be made several weeks in advance or upon checkout of a current service to reserve the most convenient time for your schedule. Walk-in appointments are subject to availability. By scheduling an appointment, you are agreeing to our cancellation policy. Arrive at least 15 minutes prior to your first appointment to allow ample time for check-in and any necessary paperwork.

Unfortunately, we do not offer child care services in our facilities and children are not permitted in the spa. We provide a spa environment and for the enjoyment of our clients as well as for the safety of children we must enforce this policy. We appreciate your understanding and apologize for any inconvenience.

We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.

Gratuity is not included in service pricing and may be added to credit card charges and gift cards at time of check out. Gratuity for your service provider is optional and left to the discretion of each patient at the time of appointment. The industry standard is between 15-20% of the cost of each individual service, and what you choose to give depends on your level of satisfaction. Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. We accept cash, Visa, MasterCard, Discover, Amex, Care Credit, and Avalon Medical Spa gift cards.

Etiquette & Fees

Our goal is to always provide top quality service in a timely fashion to our patients. During the pandemic, we relaxed our policies to be accommodating during such an uncertain time. However, a high number of late arrivals, last minute cancellations, and no-shows have caused us to reinstate and reinforce our policies.

All appointments require a valid credit card on file at the time of booking. We kindly request 24 hours notice for cancellations. The latest we will accept cancellations is the end of the business day prior to your appointment. Failure to arrive for a scheduled appointment will be considered a “no show” which will incur a $50 cancellation fee. Reasonable exceptions will be made for emergencies. Due to high demand for appointments and an extensive cancellation list, if we do not receive a confirmation by phone by the day of your appointment it will be cancelled and you will be subject to the cancellation fee. Scheduling of an appointment after the date of September 1, 2021 constitutes your agreement to this policy.

As a reminder, patients who arrive 10 or more minutes late for an appointment may not be seen. In instances where we are able to accommodate late arrivals, the appointment will end at the scheduled time and not in relation to arrival time. We ask that you plan accordingly for any prep time or paperwork required for your visit; our front desk will remind you of these accommodations during your reminder phone call. For your convenience, forms may be completed online prior to your appointment. The goal of this policy is to ensure that our providers see you on time and provide greater availability in our schedule to accommodate you. We appreciate your support and understanding in this matter.

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