Policies & Fees
Some guidelines when visiting Avalon Medical Spa
SPA APPOINTMENT GUIDELINES
Demand for spa services is high, especially on weekends and holidays. We highly recommend appointments be made several weeks in advance or upon checkout of a current service to reserve the most convenient time for your schedule.Walk-in appointments are subject to availability.By scheduling an appointment, you are agreeing to our cancellation policy. Arrive at least 15 minutes prior to your first appointment to allow ample time for check-in and any necessary paperwork.
As of August 1, 2017 all new clients will be charged a $50 fee to reserve their appointment time. Existing clients shall have this fee waived unless they have had 2 or more no show appointments. This fee may be applied to purchases made on the day of the appointment and shall be retained if no purchase is made or for failure to cancel an appointment with 24 hours notice. As a reminder, our voicemail is time stamped.
Avalon Medical Spa believes in maintaining a safe, friendly and quiet environment for both our spa guests and staff. As a courtesy to other guests, please maintain a quiet level of conversation in the spa. Additionally, we ask that all guests silence their cell phones during each visit to the spa.
Please remember that all Avalon Medical Spa staff are experienced professionals here to provide you the highest level of service. We ask that in return you treat them with the same respect they will extend to you and refrain from any inappropriate actions, requests, or comments that may be viewed as harassing or intimidating. It is our goal to ensure all services are performed in a professional environment.
Failure to act in accordance with Spa Etiquette may lead to not being welcome at our properties.
Unfortunately, we do not offer child care services in our facilities and children are not permitted in the spa. We provide a spa environment and for the enjoyment of our clients as well as for the safety of children we must enforce this policy. We appreciate your understanding and apologize for any inconvenience.
CANCELLATIONS / LATE ARRIVALS
As a courtesy to all spa guests, cancellations must be made 24 hours in advance of your appointment time or 48 hours in advance for CoolSculpting. Failure to do so will result in a charge to your account. If you are running late, a phone call is always appreciated. We will reschedule your appointment, if possible. If we are not able to reschedule your appointment time, your services will begin as previously scheduled. Your arrival time will determine the length of your treatment time, which will end as scheduled, so the next guest may begin promptly.Abbreviated treatments are charged at full value. If you arrive 15 or more minutes late for your appointment, we reserve the right to reschedule it.
PAYMENT & GRATUITY
Gratuity is not included in service pricing and may be added to credit card charges, gift cards and checks at time of check out. Gratuity for your service provider is optional and left to the discretion of each patient at the time of appointment. The industry standard is between 15-20% of the cost of each individual service, and what you choose to give depends on your level of satisfaction.Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. We accept cash, Visa, MasterCard, Discover, Amex, Personal Checks, Care Credit, and Avalon Medical Spa gift cards.
PRICES & PROMOTIONS
We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.